Hem Eco Farm Stay (“we,” “our,” or “us”) respects your privacy and is committed to being transparent about how we handle information when you visit our website, contact us, book a stay, register for an event, or communicate with us in any other way.
 

1. Information We Collect

We may collect information in the following ways:

Information you provide directly

When you contact us, book a stay, register for an event, or submit a form on our website, you may provide details such as:

• First name

• Last name

• Email address

• Phone number

• Message or inquiry details

• Any other information you choose to share with us

Information collected automatically

Like most websites, our website may also collect limited technical information automatically, such as:

• Device type

• Browser type

• IP address

• Pages visited

• Time spent on pages

• Approximate location data

• Cookie and similar tracking data
   

2. How We Use Your Information

We use the information we collect to:

• Respond to your messages and inquiries

• Manage bookings and event registrations

• Provide customer support

• Improve our website, services, and guest experience

• Maintain security and prevent abuse or fraud

• Comply with legal obligations where required
  
   

3. Third-Party Services

Our website is hosted on Wix, and we may use other third-party services, including Google, to support website functionality, accessibility, analytics, or related services.

These third-party providers may process information according to their own privacy policies. Wix publishes its privacy policy and related privacy resources for website owners and users, and Google provides its privacy policy and technology-specific privacy information for sites and apps that use Google services.
 

4. How We Share Information

We do not sell your personal data.

We may share information only when necessary:

• With trusted service providers who help us operate our website and services

• To respond to your inquiries or bookings

• To comply with the law, legal process, or lawful requests

• To protect our rights, guests, staff, and property

We aim to use only the minimum information necessary and, where possible, aggregated or non-identifiable information to improve overall website performance and user experience.
 

5. Data Retention

We keep personal information only for as long as needed to:

• Respond to your request

• Complete a booking or registration

• Maintain business records

• Meet legal, tax, or operational requirements

After that, we delete or anonymize the information where reasonably possible.
 

6. Your Choices and Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you

• Request correction or deletion

• Withdraw consent where processing is based on consent

• Object to or restrict certain processing

• Ask questions about how your data is used

To make a request, contact us using the details below.
 

7. Security

We take reasonable steps to protect the information you share with us. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
 

8. Children’s Privacy

Our website and services are not directed to children under 18. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has shared personal information with us, please contact us so we can review and remove it where appropriate.
 

9. Links to Other Websites

Our website may contain links to third-party websites or social media platforms such as Facebook and Instagram. We are not responsible for the privacy practices of those external websites. Please review their privacy policies separately before sharing personal information.
 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
 

11. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:
 

Hem Eco Farm Stay
Email: organic hemecofarm@outlook.com